FAQs

• Do requests red/amber/green RAG score change over time?

  The clinical request RAG score will not change over time. You can override the triage score manually and change the rag rating but that’s the only way it will change. If you wish to see the longest pending requests, you can sort them on the dashboard by time submitted / last updated.Few readers

• How to review tasks related to a patient request that has been signed off

  Once you have signed off a request in Anima, you may still have tasks to complete depending on what sign off options you chose (e.g. issuing a prescription, booking an appointment). These will be displayed in the Tasks tab in your dashboard: When you click on the tasks tab, your dashboard will change to look like this: To complete tasks associated with a patient request:Few readers

• Get started with the Anima toolbar

  Whether you're using SystmOne or EMIS, you can now send a message or an appointment invite directly from your EHR with a single click using the Anima toolbar. Here’s a quick guide on how to set it up. Step 1: Configuration (EMIS only) If you are a SystmOne practice, you're good to go - skip to Step 2. If you are an EMIS practice, you will first need to deactivate and reactivate Anima in your EMAS manager before the full Toolbar functionality can be used. This only needs to be done onceFew readers

• How to copy and paste the notes for a patient's request if you can't connect to your EHR

  If your EHR is not connected for any reason and you can’t save directly to the record, instead of clicking sign off & save to record, click copy all to clipboard: Paste the notes into the patient’s record in your EHR, then return to Anima and click the red force close button: (https://storage.crisp.chat/users/helpdesk/website/3Few readers

• Why can't I sign off a request?

  To sign off a request in Anima, you'll need to make sure you have linked your Anima account to your EMIS/SystmOne account. You can do this by going to settings user settings personal details and then entering your username in the relevant box. Please do this and then click 'test'. Once you do this you should get a message saying that your accounts have been successfully linked. You then need to scroll down to the bottom and click 'save changes'. You will then be able to sign off requests.Few readers

• Managing patient requests

  How do I sign off a patient’s request? Once you have reviewed a patient’s request and know what you would like to do next, you can sign off the request in Anima. You can sign off a request: By clicking the red ‘Actions’ button on the side panel in the main dashboard By clicking the red ‘Manage’ button on the pop-up screen when you double click a request. These are the steps for signing off a patient request in Anima: Select options: select options for the patient’s management ConfiSome readers