Articles on: Patients

How do I know if a doctor has seen my request?

After your request is submitted from your patient account in Anima, it is received by your GP Surgery. The office will review your request and pass it long to the personnel required to review and resolve your request.

In Anima, you have the ability to view the Status of your request by logging into your patient account. On your Dashboard, you will see all the requests "In progress."

In order to check the status of a request, click on the blue labelled "Status": 

The status of your request will be displayed here: 

In your Dashboard, you will have the option to Acknowledge or reject your GP's resolution.

Updated on: 24/07/2023

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