Articles on: Patients

I cannot submit a request to my GP Surgery

Once logged into your Anima account, you occasionally may not be able to submit a new medical, admin, or simple requests.

Your Dashboard may look like this: 

There are a few reasons you may not submit a request to your GP Surgery:

GP Surgery is closed and it is outside of their operating hours
The amount of consultations has exceeded the limit the practice has set for the day
The amount of consultations has exceeded the limit that can be active at your Surgery at any given time
You have exceeded the amount of open requests a patient can submit to your Surgery

These limitations are in place for patient safety reasons. In case of emergency, please dial 999 or 111. Anima is not intended for use in case of emergency.

Updated on: 24/07/2023

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